Comprehensive Terms and Conditions for Kuzooroo Digital Media
1. Definitions
- “We,” “Us,” “Our” refers to Kuzooroo Digital Media Ltd, located at 48 West George Street, Glasgow, G2 1BP.
- “Client,” “You,” “Your” refers to any person or business engaging with our services.
- “Agreement” refers to these Terms and Conditions and any related documents.
2. Acceptance of Terms
By engaging with Kuzooroo Digital Media’s services or accessing our website, you agree to these Terms and Conditions. If you do not agree, please do not use our services or website.
3. Scope of Services
- We provide digital marketing services, including PPC management, lead generation, and paid media strategies.
- All services are subject to the specifics outlined in individual contracts or proposals.
- We reserve the right to amend service offerings with reasonable notice to clients.
4. Payment Terms
- Payment for services is due as outlined in your agreement or invoice.
- All invoices must be paid within 30 days of receipt unless otherwise agreed in writing.
- If payment is not received within the agreed time, services may be paused or terminated.
5. Cancellation Policy
- Either party may terminate this agreement with 30 days’ written notice.
- If you cancel within the notice period, fees for services already rendered or in progress will remain payable.
- No refunds will be issued for completed work or campaigns that have already been launched.
- We reserve the right to terminate this agreement immediately if you breach any of these Terms and Conditions or if payment is not received after repeated reminders.
6. Client Obligations
- You agree to provide all necessary information, materials, and access required for us to perform the agreed services.
- Any delays caused by failure to provide required resources may result in adjusted timelines or additional fees.
- You are responsible for ensuring compliance with advertising laws, regulations, and industry standards related to your business and content.
7. Intellectual Property
- All content, designs, strategies, and materials created by Kuzooroo Digital Media remain our intellectual property until full payment is received.
- Once payment is made in full, intellectual property rights for custom deliverables (e.g., ad creatives, landing pages) will transfer to you.
8. Liability
- We will not be held liable for:
- Loss of profits, revenue, or business arising from our services.
- Any delays or interruptions caused by third-party platforms (e.g., Google Ads, Facebook).
- Outcomes resulting from incomplete or inaccurate information provided by the client.
- Our liability for any claim shall not exceed the fees paid by you for the specific service in question.
9. Confidentiality
- Both parties agree to keep confidential any proprietary or sensitive information exchanged during the course of this agreement.
- Confidential information will not be shared with third parties unless required by law or with prior written consent.
10. Reporting and Analytics
- Reporting will be provided as outlined in the agreed service contract.
- Data accuracy is reliant on third-party platforms (e.g., Google Analytics, Meta Ads Manager) and may be subject to minor discrepancies.
11. Changes to Campaigns or Services
- Any changes to campaigns or additional services requested after the agreement has been signed may incur additional fees and will require written approval.
- Changes may also result in adjustments to timelines or project scope.
12. Refund Policy
- Refunds are not provided for completed services or campaigns already launched.
- If we are unable to deliver a service due to unforeseen circumstances on our end, we may issue a partial refund based on the work completed.
13. Termination of Services
- We reserve the right to terminate services immediately in the event of:
- Non-payment of invoices.
- Breach of these Terms and Conditions.
- Use of our services for illegal or unethical activities.
14. Third-Party Tools and Platforms
- We may use third-party platforms (e.g., Google Ads, Facebook Ads Manager) to deliver services. While we strive to manage these effectively, we cannot guarantee uninterrupted access or performance from these platforms.
- Any changes made by third-party platforms (e.g., algorithm updates, policy changes) may impact campaign performance, and we are not liable for these external factors.
15. Force Majeure
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, platform outages, or technical failures.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
17. Amendments
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be communicated to you, and continued use of our services will indicate acceptance of the updated terms.
18. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Kuzooroo Digital Media Ltd
48 West George Street,
Glasgow, G2 1BP
Email: hello@kuzooroo.com
Discover the range of paid media services we integrate into our customised strategies.
PPC Strategy Development
We create tailored PPC strategies that align with your business objectives, ensuring you stay ahead of the competition.
PPC Campaign Management
Our team expertly handles and fine-tunes your PPC campaigns to maximise performance and deliver exceptional results.
Remarketing & Retargeting
Reconnect with potential customers by using targeted remarketing campaigns designed to drive conversions and engagement.
Social Media Advertising
Extend your reach with expertly crafted advertising campaigns across the most popular social media platforms.
Shopping Ads Management
Conversion Optimisation
Boost your website’s performance with our conversion optimisation services, turning more visitors into loyal customers.
Landing Page Development
We design high-performing landing pages that captivate your audience and lead to higher conversion rates.
Analytics & Reporting
Gain valuable insights into your campaigns with in-depth analytics and detailed reporting to track your success.
Struggling to Reach Your Customers or Maximise Your ROI?
Let’s Fix That Together.
WHEREVER YOUR AUDIENCE IS, WE’LL FIND THEM.
This is what you can expect when you partner with us
Tailored paid media strategies, transparent communication, and measurable results. We deeply understand your industry’s challenges and craft solutions that drive ROI, ensuring your business stays ahead of the competition while effectively reaching and engaging your audience.
Tailored Strategies
Advanced Reporting
Dedicated Support
Agile Optimisation
We’re a Paid Media Agency That Solves Real Business Challenges with Data-Driven Strategies
Every campaign is custom-built to address your unique pain points. From navigating complex regulations and lowering acquisition costs to improving lead quality and driving higher ROI, our strategies are designed to deliver measurable, impactful results.
With our data-first approach, we don’t believe in one-size-fits-all solutions. Instead, we collaborate with you to tailor campaigns that meet your goals—whether it’s building trust, driving conversions, or reaching decision-makers. Our expertise ensures that your paid media efforts consistently outperform the competition.
FAQs
Q. Do I need a large budget to see results with paid media?
Not necessarily! At Kuzooroo Digital, we create campaigns tailored to your budget, ensuring every penny works hard to deliver measurable results. Our strategies focus on maximising ROI, so even smaller budgets can achieve significant outcomes.
We do recommend working at a £2k per month minimum.
We need to be spending enough to generate enough data to make statistically significant decisions and gain real insights from your marketing efforts.
Q. How can I trust an agency after a bad experience with another provider?
We understand the hesitation. That’s why Kuzooroo Digital prioritises transparency, detailed reporting, and regular updates. Our process ensures you’re informed every step of the way, and our data-driven strategies are designed to deliver results that speak for themselves. Plus, our initial audits are risk-free to let you experience our expertise firsthand.
Q. How can I be sure my investment will generate a return?
At Kuzooroo Digital, we focus on data and results. By analysing your business needs and goals, we craft targeted campaigns with measurable KPIs to track success. Our continuous optimisation ensures that your campaigns evolve to deliver a strong ROI.
Q. I don’t fully understand paid media—how will this benefit my business?
Paid media allows you to reach your target audience directly and effectively, driving conversions and sales quickly. We simplify the process for you, providing clear explanations and tailored strategies to help your business grow.
Q. How do you ensure transparency in your work?
Transparency is a core value at Kuzooroo Digital. You’ll receive detailed performance reports, regular updates, and open communication throughout the partnership. We ensure you always know how your campaigns are performing and where your budget is going.
Q. Why should I hire an agency instead of managing campaigns in-house?
Our expertise, tools, and experience deliver better results than in-house efforts. We save you time, reduce costly mistakes, and continuously optimise campaigns to maximise ROI while you focus on running your business.
Q. I had a bad experience with another agency. How are you different?
We don’t make empty promises. Our approach is data-driven, tailored to your goals, and focused on building trust. We aim for long-term partnerships, setting realistic expectations and delivering measurable results.
Q. Can’t I just rely on organic strategies like SEO and word-of-mouth?
While organic strategies are valuable, paid media amplifies your reach and delivers results faster. It complements your existing efforts by targeting your audience where they are most active, driving immediate traffic and conversions.
Q. My industry is complex or heavily regulated. How can paid media work for me?
We specialise in working with industries like healthcare, legal, and financial services. Our campaigns are tailored to comply with regulations while delivering effective, results-driven advertising strategies that address your unique challenges.
Q. I don’t have clear goals for paid media. Can you still help?
Absolutely! During our initial consultation, we’ll work with you to define your objectives and create a customised strategy that aligns with your business goals, whether it’s boosting sales, generating leads, or building brand awareness.
Q. Do I have to commit to a long-term contract?
No! We offer flexible contracts and even trial campaigns to ensure our partnership works for you. Our goal is to earn your trust by delivering results, not by locking you into a commitment.
Q. My competitors are already dominating the market. How can you help me compete?
We use competitor analysis to uncover gaps and opportunities they might be missing. With smarter targeting, messaging, and strategies, we help your business stand out and reach the right audience effectively.
Q. I don’t have the time to manage another marketing project. How involved will I need to be?
We handle everything for you, from strategy and execution to reporting and optimisation. Your involvement is as minimal or as hands-on as you’d like, letting you focus on your business while we deliver results.
Q. How do you prevent ad fatigue or wasted spend?
We use continuous optimisation, A/B testing, and fresh creative strategies to keep your campaigns engaging and effective. By closely monitoring performance, we ensure your budget is spent wisely and efficiently.
Q. I’m hesitant to try something new. Why should I choose paid media?
Paid media is one of the fastest ways to drive measurable results and scale your business. With our expertise, we make the process seamless and low-risk, allowing you to tap into new growth opportunities with confidence.